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Privacy Policy
GamerVenue Limited

At GamerVenue Limited, we're committed to protecting, ensuring and respecting your privacy.

This policy explains when, where and why we collect personal information from you as a user of this website, how we use it, the reasons under which we may disclose it to others and how we keep it secure.

For the purpose of the Data Protection Act 1998 (Act) / EU General Data Protection Regulation 2016 (GDPR), the data controller is GamerVenue Ltd, 23 Braddyll Rd, Over Hulton, Bolton, BL5 1DY.

Any questions regarding this policy and our privacy practices should be sent by email to [email protected] or by telephone 0161 883 3071. Alternatively, by writing to GamerVenue, FAO Data Protection, 23 Braddyll Rd, Over Hulton, Bolton, BL5 1DY.

Who we are:

GamerVenue Ltd operates various competitions - skill based games, resulting in the allocation of prizes. GamerVenue Ltd is a company incorporated in England and Wales whose registered address is 23, Braddyll Road, Over Hulton, BL5 1DY. Company No: 12635343

What type of information is collected from you?

  • We may collect your name and contact details such as email address/s, telephone number/s and contact address when you use our service.
  • Your IP address, web browser type and information regarding what pages are accessed and when may be collected automatically.
  • You may be asked to provide us with information regarding your personal or professional interests, in order to provide you with further personalised correspondence regarding our services.
  • Financial information detailing credit / debit card numbers will be collected for the purposes of purchasing tickets, via payment gateway Stripe Payments - Review their Privacy Policy, here.

Personal Data we collect

a) Personal Data that we collect from you

Personal Data is any information that relates to an identified or identifiable individual. The Personal Data that you provide directly to us through our Sites and Services will be apparent from the context in which you provide the data. In particular:

  • When you register for a GamerVenue account and/or purchase a ticket we collect your username (‘GamerTag’), email address, and account log-in credentials.
  • When you fill-in our online form to contact our team, we collect your full name, email, username (‘GamerTag’) and anything else you tell us about your needs.
  • Winners will be contacted separately for their full name, contact number and delivery address in order to fulfill our service and records.

    We may process personal information for certain legitimate business purposes, which include some or all of the following:

  • where the processing enables us to enhance, modify, personalise or otherwise improve our services / communications for the benefit of our customers
  • to enhance security of our networks and information systems
  • to better understand how people interact with websites
  • to provide e-marketing communications which we think will be of interest to you
  • to determine the effectiveness of promotional campaigns and advertising
  • process a job application

    You may also choose to submit information to us via other methods, including: (i) in response to marketing or other communications, (ii) through social media or online forums, (iii) through participation in an offer, program or promotion, (iv) in connection with an actual or potential business relationship with us, or (v) by giving us your business card or contact details at trade shows or other events.

    b) Information that we collect automatically through our site

    Our Sites use cookies and other technologies to function effectively. These technologies record information about your use of our Sites, including:

  • Browser and device data, such as IP address, device type, operating system and Internet browser type, screen resolution, operating system name and version, device manufacturer and model, language, plug-ins, add-ons and the language version of the Sites you are visiting;
  • Usage data, such as time spent on the Sites, pages visited, links clicked, language preferences, and the pages that led or referred you to our Sites.

    We also collect information about your online activities on websites and connected devices over time and across third-party websites, devices, apps and other online features and services. We use Google Analytics on our Sites to help us analyze Your use of our Sites and diagnose technical issues.

    How we use Personal Data

    a) Our products and services:
    We rely upon a number of legal grounds to ensure that our use of your Personal Data is compliant with applicable law. We use Personal Data to facilitate the business relationships we have with our Users, comply with other legal obligations, and to pursue our legitimate business interests.

    b) Marketing and events-related communications.
    We may send you email marketing communications about GamerVenue Limited's products and services, invite you to participate in our events or surveys, or otherwise communicate with you for marketing purposes, provided that we do so in accordance with the consent requirements that imposed by applicable law. For example, when we collect your contact details through our promotions or other events, we may use the information to follow-up with you regarding a promotion or event, send you information that you have requested on our products and services and, with your permission, include you on our marketing information campaigns.

    c) Advertising
    When you visit our Sites, we (and our service providers) may use Personal Data collected from you and your device to target advertisements for GamerVenue Services to you on our Sites and other sites you visit (“interest-based advertising”), where allowed by applicable law. For example, when you visit our Site, we will use cookies to identify your device and direct ads for our Services to you. You have choices and control over our cookies (or similar technologies) we use to advertise to you. It is possible to turn off Cookies by setting your browser preferences.
    Google Chrome: Instructions
    Mozilla Firefox: Instructions
    Microsoft Edge: Instructions

    We do not use, share, rent or sell the Personal Data of our Customers for interest-based advertising. We do not sell or rent the Personal Data of our Users, or our Site visitors.

    How we disclose Personal Data

    We do not sell or rent Personal Data to marketers or unaffiliated third parties. We share your Personal Data with trusted entities, as outlined below.

    a) GamerVenue: We share Personal Data with other GamerVenue entities in order to provide our Service and for internal administration.

    b) Service Providers: We share Personal Data with a limited number of our service providers. We have service providers that provide services on our behalf, such as website hosting, data analysis, information technology and related infrastructure, customer service, email delivery, and auditing services. These service providers may need to access Personal Data to perform their services. We authorise such service providers to use or disclose the Personal Data only as necessary to perform services on our behalf or comply with legal requirements. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. Our service providers are predominantly located in the European Union and the United States of America.

    c) Compliance and harm prevention. We share Personal Data as we believe necessary: (i) to comply with applicable law; (ii) to enforce our contractual rights; (iii) to protect the rights, privacy, safety and property of GamerVenue, you or others; and (iv) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside your country of residence.

    d) Links to other Websites: This website may from time to time provide links to other websites. Our privacy policy does not extend to your use of such websites as we have no control over such websites and are not responsible for their content. Therefore we advise that you refer to their privacy policy or statement prior to using them.

    We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

    Your Rights and Choices

    a) Opting out of receiving electronic communications from us. If you no longer want to receive marketing-related emails from us, you may opt-out via the unsubscribe link included in such emails. We will try to comply with your request(s) as soon as reasonably practicable.

    b) How you can see or change your account Personal Data. If you would like to review, correct or update Personal Date that you have previously disclosed to us, you may do so by signing into your GamerVenue account or by contacting us.

    c) Your data protection rights. Depending on your location and subject to applicable law, you may have the following rights with regard to the Personal Data we control about you:

  • The right to request confirmation of whether GamerVenue processes Personal Data relating to you, and if so, to request a copy of that Personal Data;
  • The right to request that GamerVenue rectifies or updates your Personal Data that is inaccurate, incomplete or outdated;
  • The right to request that GamerVenue erase your Personal Data in certain circumstances provided by law;
  • The right to request that GamerVenue restrict the use of your Personal Data in certain circumstances, such as while GamerVenue considers another request that you have submitted (including a request that Stripe make an update to your Personal Data); and
  • The right to request that we export to another company, where technically feasible, your Personal Data that we hold in order to provide Services to you.

    Where the processing of your Personal Data is based on your previously given consent, you have the right to withdraw your consent at any time. You may also have the right to object to the processing of your Personal Data on grounds relating to your particular situation.

    d) Process for exercising date protection rights. In order to exercise your data protection rights, you may contact GamerVenue as described in the contact us below. We take each request seriously. We will comply with your request to the extent required by applicable law. We will not be able to respond to a request if we no longer hold your Personal Data.

    For your protection, we may need to verify your identity before responding to your request, such as verifying that the email address from which you send the request matches your email address that we have on file. If we no longer need to process Personal Data about you in order to provide our Services or our Sites, we will not maintain, acquire or process additional information in order to identify you for the purpose of responding to your request.

    Security and Retention

    We make reasonable efforts to ensure a level of security appropriate to the risk associated with the processing of Personal Data. We maintain organizational, technical and administrative measures designed to protect Personal Data within our organization against unauthorized access, destruction, loss, alteration or misuse. Your Personal Data is only accessible to a limited number of personnel who need access to the information to perform their duties. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please Contact Us immediately.

    We retain your Personal Data as long as we are providing the Services to you. We retain Personal Data after we cease providing services to you, even if you close your GamerVenue account, to the extent necessary to comply with our legal and regulatory obligations, and for the purpose of fraud monitoring, detection and prevention. Where we retain data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.

    International Data Transfers

    As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). For example, this may happen if any of our servers are located in a country outside of the EU.

    These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. In the case that we do transfer you information outside of the EU, we will take steps to ensure that the appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in the policy.

    Updates to this Privacy Policy and Notifications

    We may change this Privacy Policy from time to time to reflect new services, changes in our Personal Data practices or relevant laws. Any changes are effective when we post the revised Privacy Policy on the website, We may provide you with disclosures and alerts regarding the Privacy Policy or Personal Data collected by posting them on our website and, if you are a User, by contacting you through your email address listed on your account.

    To submit a request to exercise any of the rights described above, you may contact Stripe at [email protected]. We may need to verify your identity before responding to your request, such as verifying that the email address from which you send the request matches your email address that we have on file. Authentication based on a government-issued and valid identification document may be required.

    Contact Us

    If you have any questions or complaints about this Privacy Policy, please Contact Us electronically or send physical mail to:

    GamerVenue Limited
    23, Braddyll Road,
    Over Hulton,
    BL5 1DY